We offer unparalleled end-user support for your lab’s day-to-day operation so you can focus on both the big-picture goals of the business and internal/external customer-facing improvements that can help bring in more revenue.
U.S. HealthTek makes it possible when we support your lab IT staff with an on-demand, expert resource to quickly attack any issue large or small (L1, L2, L3). Once your configuration issue is triaged, we deliver and promote the resolution as per your change control process. If the problem is more complex, we immediately implement a contingency plan that will keep your system running smoothly in the interim until a long-term solution is found and implemented.
The value add of this vital LSSM service is its end-user supporting component. Our team not only provides knowledge transfer on the resolution of incidents but also provides clarification and expert help to users on the correct use of the Customer’s system. By providing this critical guidance, LSSM ensures user adoption and satisfaction increasing the overall ROI and minimizing the time to realize it.